Fix - Cannot change Wordpress Email Address in General Settings After Migration

If wordpress was created on localhost or on another domain and later migrated, chances are the website email in General Settings or Admin Email may need to be changed from admin@oldwebsitename.com to admin@newwebsitename.com. For this, an active wordpress installation would require the new address admin@newwebsitename.com to confirm the change before it is effected.

The Problem:

The challenge is that wordpress uses the old email address admin@newwebsitename.com in the "from" field of the email it sends to confirm the address change. To prevent spam, most hosting providers wont let you use a from address that does not match with your new domain name. The from address must be @newwebsitename.com. That means the hosting server will not allow a message to be sent.

The Fix:

You need to force wordpress to use a from address that matches your current domain name which is whatever@newwebsitename.com. 

To achieve this, you can install this SMTP Plugin for wordpress WP MAIL SMTP. Once installed, go to the plugin settings (below the plugin name on the plugin list page), enter a from email address matching your domain e.g. admin@newwebsitename.com and check the "Force From Email". Save the changes.

WP Mail SMTP Configuration
WP Mail SMTP configuration


Now cancel any pending email address changes, refresh the page and attempt to change email address again. You should receive the confirmation email in the new email address inbox.

Please note that after successfully changing the email in General Settings, you may maintain or delete the plugin as wordpress would now us the new address in the from field and the issue encountered would not occur again.

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