Sorry, we couldn’t confirm it’s you - Paypal pains (Solved)

 


You attempt to login to your paypal account and come across this ominous message 

"Sorry, we couldn’t confirm it’s you"

That's quite unpleasant right?

Well, support isn't much help in many of such cases. What is interesting though is that it appears to be an automated mechanism built into paypal so certain actions you take independent of support may resolve it.

Solutions you may try.

1. A user reported that their problem was resolved simply by clearing cache and cookies in their browser. To test this approach, you may open paypal in an incognito/private browser window and attempt logging in. If it works, your problem is solved.

2. A second option that may work is to find the email message paypal sent you requiring you to confirm your email address. Click on CONFIRM email button or copy the confirmation link to a new browser address bar. This should send you to the login interface to login with your password. Paypal will then confirm it is you and open your account thus resolving the issue.

Let's know what other solutions worked for you in the comments.

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